Returns & Exchanges
We aim for your shopping experience to be satisfying. Should you find any reason for dissatisfaction with your purchase, we provide a clear Returns & Exchanges policy: – Returns and exchanges requests are accepted within 7 days from the date of receiving your order. -To qualify for a return or exchange, your item must remain unused and in the same condition as when you received it. Additionally, it must be in its original packaging. -Please ensure you possess photographic or video evidence confirming that the product remains sealed.
Returns & Refunds
Upon receipt and inspection of your returned item, we will send you an email to acknowledge its arrival and notify you of the approval or rejection of your refund request. If your return request is approved, you will receive a refund in the form of store credits, applicable to your next purchase. Please be aware that we do not issue cash refunds. It’s important to note that you will be responsible for covering the shipping costs associated with returning your item. If you receive a refund in the form of store credits, the shipping cost will be deducted from the refunded amount. Non-returnable Items: We are unable to accept returns for gift cards.
Exchanges
You will be responsible for covering the shipping costs associated with the exchange. If there is a price disparity for the exchange, you will need to pay the difference in cash upon delivery.
Damaged, Faulty, or Incorrect Items
In the event that you receive a damaged, faulty, or incorrect item, you will not be held accountable for the delivery fees associated with your exchange. Kindly reach out to our customer service team to address the matter within 7 days from the date of receiving the order. To facilitate a prompt resolution, please furnish photographic or video evidence to aid us in evaluating your claim. Your satisfaction is of utmost importance to us, and we strive to deliver exceptional customer service.
Need help?
Contact us at contact@skinfactorylb.com for questions related to refunds and returns.